We speak dog person
How can we help?
Product question, order hiccup, or just deciding where to start? Send us a note. Our human pack replies in 1–2 business days.
Quick answers
Most asked.
When will my order ship?
Orders typically leave our studio in 1–2 business days. Tracking arrives by email as soon as your package is scanned.
What is the return policy?
Try ZenPup for 30 days. If it is not a fit, contact us with your order number and we will help.
How do subscriptions work?
Choose deliveries every four, six, or eight weeks. You can skip, change, or cancel before the next order.
Do you ship internationally?
This concept store currently shows US shipping only. Hemp regulations vary by destination.
Can you advise on medication?
Only your veterinarian can advise on medication or interactions. We are happy to share labels and testing documents for their review.